Branch Relationship Officer (BRO) at Axis Bank – Chandigarh Branch
Are you ready to take on an exciting role in retail banking? Axis Bank is looking for dynamic candidates to join its team as Branch Relationship Officers (BRO) at its Chandigarh branch. This role offers a chance to contribute to the core banking operations, helping both existing and new customers while promoting the bank’s products.
Why Join Axis Bank?
As a BRO, you’ll be part of the essential front-line team, representing the bank to millions of retail customers. Axis Bank branches are a key element in the bank’s strategy, especially for mobilizing deposits from New-To-Bank (NTB) customers. You will play a critical role in ensuring customer satisfaction and driving the bank’s growth by cross-selling products like life insurance, mutual funds, and loans.
Responsibilities of a Branch Relationship Officer
The primary responsibility of the BRO is to offer banking solutions and services that meet customer needs. Here’s a deeper look into the key responsibilities:
- Customer Engagement: As a BRO, you will be responsible for maintaining relationships with existing customers and helping them with additional banking solutions. Additionally, you’ll attract new customers by generating referrals and through outreach activities.
- Cross-Selling Products: The role requires you to introduce and sell various banking products, including third-party products such as life insurance, mutual funds, and loans. Achieving monthly sales targets will be a significant part of your job.
- Customer Service: You’ll assist customers with transactions, address their queries, and ensure timely resolution. Providing solutions with minimal complaints is crucial to maintaining a positive customer experience.
- Processing Transactions: When posted as a teller, you will process cash transactions for customers, ensuring accuracy and efficiency while adhering to compliance guidelines.
- Compliance & Training: Meeting all regulatory and audit requirements is essential. You will also be expected to complete mandatory certifications and participate in training sessions to stay updated on banking products and processes.
Qualifications and Skills Required
To be successful as a Branch Relationship Officer, you need the following:
- Educational Background: Graduation or post-graduation from a recognized institute.
- Communication Skills: Proficiency in both English and the local language is essential for customer interaction.
- Knowledge of Banking Products: Familiarity with various banking services and products is key to performing your duties effectively.
- Customer-Centric Approach: A customer-first mindset will help in delivering solutions and ensuring customer satisfaction.
- Networking Skills: Building and maintaining relationships with customers will aid in cross-selling products and generating new business.
Why This Role Stands Out
This job offers not only a steady career path but also opportunities for growth. You’ll get to hone your customer service and sales skills in one of India’s leading private sector banks, while making a real impact by helping customers navigate their financial needs. Axis Bank encourages a diverse and inclusive work culture, welcoming candidates from all walks of life, including women, LGBTQIA+ individuals, and persons with disabilities.
Final Thoughts
If you’re someone with a passion for banking and customer service, and you’re looking for a role that provides personal and professional growth, then becoming a Branch Relationship Officer at Axis Bank’s Chandigarh branch might be the perfect fit for you.
Ready to Apply? Visit Axis Bank’s Career Portal and apply for this exciting opportunity today!
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